Q: Do you ship internationally?
A: Yes, just select your destination through the checkout process. For more details on the shipping rates and shipping times, please see our Shipping and Returns page.
Q: Where can I buy HAPPY FURBABIES products?
A: Happy Furbabies products are sold exclusively in our web shop for now.
Q: How do I find the right size for my dog?
A: A guide on how to measure your dog and the respective sizes of our various products can be found on each product page for your reference.
Q: What do I consider in the care for HAPPY FURBABIES products?
A: Product specific care instructions can be found on each product page. Furthermore, these instructions accompany the actual product once you purchase them.
Q: How can I pay for an order?
A: We accept payment through credit cards (i.e. American Express, Visa, and MasterCard) and Paypal.
Q: Can I return a product?
A: We happily accept returns and exchanges on unworn, unused, resaleable condition, full-price merchandise within 14 days of receipt. Please see our Shipping and Returns page for more details.
Q: Whom do I contact in case of a complaint?
A: Please email us at firstname.lastname@example.org stating your order number, the product you purchased and a description of the problem. We will get in touch with you immediately.
If you have any further questions, we'd be happy to answer them for you. Contact us at email@example.com